CUSTOMER SERVICE REPRESENTATIVE
- Work closely with the outside sales team to increase sales. This includes promotion of products and services of Byrd Tile when opportunity arises.
- Work closely with the showroom staff to increase sales. This includes purchase order (PO) and sales order (SO) creation.
- Assists in the solutions of problems and questions.
- Receive customers’ request by telephone, mail, email or fax. Analyze and provide information requested.
- Input all Dealer/Commercial sales orders and purchase orders into computer system.
- Create purchase order as needed to complete orders, while working on the best cost available.
- Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
- Work closely with all customers and provide the best customer service possible. Keep customers informed.
- Work closely with warehouse staff in getting shipments out to our customers.
- Keep all dealers price books up to date.
- Keep current data base on all Dealer/Commercial accounts and contacts.
- Keep office space clean and orderly.
- Assist in returns and replacement of material, as needed.
- Assist Office Manager with tasks as needed.This includes, but is not limited to, filing, purchase payable entry, accounts payable entry, and problem solving.
- Help Receptionist with phones as needed.
- Perform other allied duties as assigned by Manager.
- Dress in business casual manner (refer to handbook).
EXPERIENCE AND BACKGROUND:
Three (3) years’ experience. Knowledge and ability – Word, Excel, English and proper grammar. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform job. Ability to compose correspondence. Must be able to multi-task. Must be able to communicate effectively with others.
High School education or equivalent.
Monday – Friday 8am – 5pm
- Competitive hourly wage, depending on experience
- Paid PTO and Holidays
- 100% Health benefits and 100% Long Term Disability
- Voluntary Retirement Plan, (Simple IRA) with discretionary employer match
- Employee discount on tile
- Participation in Bonus Program
No phone calls please.
Apply by sending your resume to Anika@byrdtile.com