CUSTOMER SERVICE REPRESENTATIVE

ESSENTIAL FUNCTIONS:

  1. Work closely with the outside sales team to increase sales. This includes promotion of products and services of Byrd Tile when opportunity arises.
  2. Work closely with the showroom staff to increase sales. This includes purchase order (PO) and sales order (SO) creation.
  3. Assists in the solutions of problems and questions.
  4. Receive customers’ request by telephone, mail, email or fax. Analyze and provide information requested.
  5. Input all Dealer/Commercial sales orders and purchase orders into computer system.
  6. Create purchase order as needed to complete orders, while working on the best cost available.
  7. Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  8. Work closely with all customers and provide the best customer service possible. Keep customers informed.
  9. Work closely with warehouse staff in getting shipments out to our customers.
  10. Keep all dealers price books up to date.
  11. Keep current data base on all Dealer/Commercial accounts and contacts.
  12. Keep office space clean and orderly.
  13. Assist in returns and replacement of material, as needed.
  14. Assist Office Manager with tasks as needed.This includes, but is not limited to, filing, purchase payable entry, accounts payable entry, and problem solving.

ADDITIONAL RESPONSIBILITIES:

  1. Help Receptionist with phones as needed.
  2. Perform other allied duties as assigned by Manager.
  3. Dress in business casual manner (refer to handbook).

EXPERIENCE AND BACKGROUND:

Three (3) years’ experience. Knowledge and ability – Word, Excel, English and proper grammar.  Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform job.  Ability to compose correspondence.  Must be able to multi-task.  Must be able to communicate effectively with others.

EDUCATION:

High School education or equivalent.

HOURS

Monday – Friday 8am – 5pm

 

BENEFITS: 

  • Competitive hourly wage, depending on experience
  • Paid PTO and Holidays
  • 100% Health benefits and 100% Long Term Disability
  • Voluntary Retirement Plan, (Simple IRA) with discretionary employer match
  • Employee discount on tile
  • Participation in Bonus Program

 

No phone calls please.

Apply by sending your resume to Anika@byrdtile.com