CUSTOMER SERVICE REPRESENTATIVE

We are looking for a reliable Customer Service Representative.  Must be friendly, self-motivated and experienced.

SKILLS REQUIRED:

• Strong customer service relationship-building skills
• Ability to plan, organize and set priorities
• Maintain customer communication and ensure customer satisfaction
• Demonstrate strength as a critical thinker and problem solver
• Superior verbal and written communication skills
• Must possess good and friendly people skills
• Possess good knowledge of the computer and its basic applications
• Unquestionable integrity
• Strong organization skills
• Must be self-motivated and have ability to work independently
• Must possess ability to multi-task
• Work collaboratively with internal staff and outside sales staff
• Follow procedures for preparing and entering orders
• Ability to learn product lines and industry standards

ESSENTIAL FUNCTIONS:

• Creation of sales orders and purchase orders
• Track purchase order thru process
• Point of contact for dealer and commercial customers
• Keep customer data base updated
• Keep customers updated with pricing and product changes
• Keep office space clean and organized
• Contacting customers that their orders are ready for pickup
• Answer phones, as needed
• Keep customers updated with delivery and ETA schedules
• Be proactive, not reactive

EXPERIENCE AND BACKGROUND:

• Two (2) plus years Customer Service/Inside Sales experience
• High School diploma or equivalent/College
• Experience in flooring/construction industry preferred, but not required

Only interested, qualified candidates should apply.  Please submit a resume and references to lbyrd@byrdtile.com.