Find your fit at Byrd Tile Distributors

CUSTOMER SERVICE REPRESENTATIVE

We are looking for a reliable Customer Service Representative.  Must be friendly, self-motivated and experienced.

SKILLS REQUIRED:

  • Strong customer service relationship-building skills
  • Ability to plan, organize and set priorities
  • Maintain customer communication and ensure customer satisfaction
  • Demonstrate strength as a critical thinker and problem solver
  • Superior verbal and written communication skills
  • Must possess good and friendly people skills
  • Possess good knowledge of the computer and its basic applications
  • Unquestionable integrity
  • Strong organization skills
  • Must be self-motivated and have ability to work independently
  • Must possess ability to multi-task
  • Work collaboratively with internal staff and outside sales staff
  • Follow procedures for preparing and entering orders
  • Ability to learn product lines and industry standards

ESSENTIAL FUNCTIONS:

  • Creation of sales orders and purchase orders
  • Track purchase order thru process
  • Point of contact for dealer and commercial customers
  • Keep customer data base updated
  • Keep customers updated with pricing and product changes
  • Keep office space clean and organized
  • Contacting customers that their orders are ready for pickup
  • Answer phones, as needed
  • Keep customers updated with delivery and ETA schedules
  • Be proactive, not reactive

EXPERIENCE AND BACKGROUND:

  • Two (2) plus years Customer Service/Inside Sales experience
  • High School diploma or equivalent/College
  • Experience in flooring/construction industry preferred, but not required

Only interested, qualified candidates should apply.  Please submit a resume and references to lbyrd@byrdtile.com.

To apply, send your resume and cover letter to Lbyrd@byrdtile.com.